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Why you need an IT person.

I was asked the other day, “why do I need an IT person?”. My Answer: “You don’t.” My friend was shocked that I would say such a thing being an IT guy.

The truth is with the dawn of web searches; there is a ton of information out there that you could use to fix your own computer. Most people have used the vernacular “Googled”. You can “Google” something and come up with an answer to what you’re looking for in a matter of seconds. You can even find Youtube videos showing you how to fix it. In fact, I just recently fixed a refrigerator by buying the part online and watching a youtube video. I am not an appliance repairman, by any stretch of the imagination.

For those of you who are not “Do it yourselfers”… My advise to you is Google it first. Then, if you can’t figure it out or you think you’ll break it even further… Well, then you can always call your IT person. Truth be told most of my clients could fix their own computers/networks. However, they understand that in the grand scheme of things. Its faster and possibly cheaper to have someone come out and fix the issue in an hour than spending 3 hours looking for the fix. I even have some clients who fix most of the small things and then call me in for the bigger issues.

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Are PC’s better than Mac’s?

I laugh when I hear this question. My answer? “Nope and Mac’s aren’t better than PC’s either”.

They’re both computers. Computers do what you want them to. Computers are tools. They do different jobs for different people. There used to be a saying that if you were in graphic design you had to have a Mac. That’s just flat out wrong. I can do graphic design work on a PC just as efficiently as I can on a Mac. It comes down to what software is available for what YOU want to do. The computer is just processing what you’re doing. Doing what you tell it to do. Similarly, I’ve heard if you were going to work in business, then you needed a PC. Not true either. Mac’s have business productivity software just like PCs.

The truth is PC’s have about 80% of the market share out there with Macs having about 12%. If you include tablet PC’s, Macs come up to about 20% – 25% depending on what study you’ve read and what new piece of fancy hardware has just been released. Mac’s have a lower market share, but in my opinion they have better, hipper, marketing than PC’s. Mac’s are the underdog and everyone likes the underdog.

If a client of mine is looking to buy a new computer; sometime they’ll ask me if they should go with a PC or a Mac. I usually reply with, “what are you used to using?” or “what are you using now?” If they reply with “I use a Mac”, then I ask, “Is it doing what you want it to do?”. If they say, “Yes.”, then I usually tell them to stick with what they know. If they say, “No”, then we look at different options in both the PC and Mac worlds. And vise versa with PC’s. Unless you have a good reason to switch operating systems (Windows, Mac OS) I would suggest you stay with what you know. Although both PC’s and Macs are pretty easy to figure out for the curious folks out there; its not a good idea to try to learn a new operating system when you are pressed for time.

“yea, but PC’s get more viruses than macs” True. But, remember PC’s have 80% of the market share. If you were writing a virus and wanted to take out computers; would you target 80% of the market or 20%? Regardless, if you have a Mac or a PC you should have good virus protection, installed, updated and that scans regularly. Macs can get viruses too, but it is rare. Ultimately, computers do what their humans tell them to do. And, if you don’t regularly tell your computer to update its virus protection and scan for viruses, then its really your fault, not the Mac or the PC’s fault. Computers don’t just invite viruses in. Humans do.

Also, Macs don’t have anti-phishing filters. This can get your identity stolen pretty quick. Check out this website for help on keeping your Mac protected.

So, don’t waste your breath arguing if Macs are better than PC’s. Just pick what you want to use and use it.

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Computer and Network Troubleshooting

Computer and Network Troubleshooting Tips

Check the cable

First rule of technical support is always, always always check the cable.  (power or data).  Go as far as to unplug the cable and plug it back in.

Am I the only one having this issue?

Ask someone near you if they’re having the same issue.  If you are not alone in your computer woes, sit tight and have one person notify the computer point person.  If you are the only person having this issue or you don’t know if you’re the only one.  Follow some of these other tips or contact your computer point person.

Reboot

Rebooting your software (i.e. outlook, word, excel, etc.) can sometimes fix the issue.  If rebooting the software doesn’t fix the issue.  Try rebooting the computer.

Is there paper in the printer?

Believe it or not this happens more than you know or than anyone is willing to admit.  Check the paper supply first before asking for help.  Because we will make fun of you.

Check the Network connection

Can you get to the server (i.e. shared folders or email)

Can you get to the internet?

Does the Router have lights on it are they on?

Always have a backup

Make sure you’re saving files to the network drives. Save Now, Save Often.

Make sure you’re not relying on unreliable things.

Pen and Paper.

 

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