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Computer and Network Troubleshooting

Computer and Network Troubleshooting Tips

Check the cable

First rule of technical support is always, always always check the cable.  (power or data).  Go as far as to unplug the cable and plug it back in.

Am I the only one having this issue?

Ask someone near you if they’re having the same issue.  If you are not alone in your computer woes, sit tight and have one person notify the computer point person.  If you are the only person having this issue or you don’t know if you’re the only one.  Follow some of these other tips or contact your computer point person.

Reboot

Rebooting your software (i.e. outlook, word, excel, etc.) can sometimes fix the issue.  If rebooting the software doesn’t fix the issue.  Try rebooting the computer.

Is there paper in the printer?

Believe it or not this happens more than you know or than anyone is willing to admit.  Check the paper supply first before asking for help.  Because we will make fun of you.

Check the Network connection

Can you get to the server (i.e. shared folders or email)

Can you get to the internet?

Does the Router have lights on it are they on?

Always have a backup

Make sure you’re saving files to the network drives. Save Now, Save Often.

Make sure you’re not relying on unreliable things.

Pen and Paper.

 

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